SKYNOVA RESERVES THE RIGHT TO CANCEL AND/OR ADJUST ORDERS DUE TO INCORRECT INVENTORY OR PRICING.
Damaged or Defective Goods: Upon delivery, it is the customer’s responsibility to inspect the products before signing the delivery receipt. If the product or packaging is damaged, please note this on the receipt before signing and contact SKYNOVA .. within 48 hours. Please do not discard the product or its packaging. We will verify the information and replace the damaged units. If an item is defective, please call us at 514 217-1001 for assistance. Skynova will replace the product or the entire order, or provide a full refund once the item is returned within 30 days of receipt.
Cancellations: All order cancellations must be made prior to shipping. Cancellations can only be processed by calling our customer service representatives at 514 217-1001. Please note that there are NO returns, exchanges, or cancellations permitted on special orders and/or promotional items.
Returns & Exchanges: We proudly offer a 100% satisfaction guarantee on the Fanola product brand. If you are not completely satisfied with a Fanola product purchased from Skynova Distribution Inc., you may return it within 30 days of receipt for an exchange or a full refund of the product. Initial shipping fees are non-refundable. The customer is responsible for all shipping costs incurred for returns and/or exchanges.
Refunds: Once your return is received and processed, refunds to credit cards or via Interac will be issued within 5 business days. Refunds issued by cheque may take up to 7 business days.
Need help?
Contact us at info@skynova.ca for questions related to refunds and returns.
